FAQ
Questions, curiosities, biker paranoia? You’ll find it all here.
❓ Do I need to book in advance?
Yes, all our experiences require advance booking. This allows us to plan everything properly and guarantee your spot.
❓ I've never used an e-bike — can I still join?
Absolutely! Our e-bikes are beginner-friendly, and we offer tours for all experience levels.
❓ Can I join with my own bike?
Of course. If you prefer using your own bike, just let us know when you book.
❓ Do you offer e-bike rentals without a tour?
Yes! You can rent an e-bike without joining a tour. Helmet and basic safety kit are always included.
❓ Where do the tours start?
All tours start in Courmayeur. You’ll receive the exact meeting point and all the details via email or WhatsApp after booking.
❓ What if the weather is bad?
If weather conditions are dangerous (official warnings or guide decision), we’ll reschedule the tour or issue a voucher for another date. If the weather is just “not perfect” but still safe, the tour goes ahead as planned — no refunds.
❓ Can I bring my kids?
Some experiences are family-friendly. Contact us and we’ll help you find the best option for you and your little adventurers.
❓ Can I customize experiences like Grillbike or Bike & Camp?
Yes! We can adjust duration, route, and other details to suit your needs. Just tell us what you have in mind.
❓ How do I cancel a booking?
Check our dedicated page on booking and cancellation policies. You’ll find all the timelines and available options there.
❓ Can I organize a private or group event?
Yes! We offer custom tours for groups, team building, special events and more. Tell us your idea — we’ll make it happen.