Booking Policy

📅 Booking

All of our services — tours, experiences, and e-bike rentals — are available by reservation only, with advance payment (partial or full). Once your booking is confirmed, we’ll send you all the practical info by email or WhatsApp: meeting point, time, what’s included.

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❌ Cancellation

You can cancel your booking at any time.
The refund percentage depends on how far in advance you notify us:

• Up to 10 days before the experience: full refund

• From 10 to 3 days before: 50% refund

• Within 48 hours of the experience: no refund

In some cases, at our discretion, we may issue a voucher to be used at a later date, based on availability.

These conditions apply to:

• Tours and experiences (e.g. Grillbike, Bike & Camp, etc.)

• E-bike rentals

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🌧️ Weather Conditions

Mountain weather can be unpredictable. Here’s how we handle it:

• If conditions are genuinely dangerous (official weather alerts or our guides’ decision):
  → we’ll reschedule your experience or issue a voucher for a future date.

• If the weather is uncertain or not ideal, but still safe:
  → the experience goes ahead as planned and no refunds are provided.

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ℹ️ Contact Us

To cancel, reschedule, or make special requests, you can contact us via:

• Email

• WhatsApp

• Smoke signals (only if you're already on the trail and the wind is just right)