All our services (tours, experiences, e-bike rental) are available by booking only, with partial or full advance payment. Once your booking is confirmed, you'll receive all the practical details by email or WhatsApp: times, meeting point and included equipment.
Cancellation
You can cancel your booking at any time. The refund depends on how far in advance you let us know:
- Up to 10 days before: full refund
- From 10 to 3 days before: 50% refund
- Less than 3 days before: no refund
In some cases, at our discretion, we may issue a voucher to use on another date, subject to availability.
These conditions apply to e-bike rental, tours and experiences (Grillbike, Bike & Camp, etc.).
Weather
The mountains are unpredictable. This is how we handle the weather:
- If conditions are genuinely dangerous (Civil Protection warning or our guides' assessment): we offer you a new date or issue a voucher to use later.
- If the weather is just uncertain or cloudy but safety is not at risk: the tour goes ahead as planned and no refund is due.
Contact
For cancellations, changes or special requests, contact us by email or WhatsApp.
This is a translation. In case of discrepancy, the Italian version prevails.